Are you using compostable packaging?

We are shipping our products with compostable packaging. Putting the planet and our animals first.

I received an incorrect or faulty product, what do I do?

We're sorry to hear that you've received an incorrect or faulty product. Please contact us themeparksonlinestore@vrtp.com.au straight away with your order number and further details about the issue and we will investigate this for you.

I’ve changed my mind, and I want to return my item. Can I do that?

You may return your items within 30 days of purchase, provided that the item is in its original condition and you have proof of purchase.

When will my order be processed?

Orders will be posted twice a week on Tuesday & Friday afternoons.

Cut off for Tuesday is Monday 8.00am

Cut off for Friday is Thursday 8.00am

You will receive an email update once your order has been dispatched with a tracking number to follow the progress of your parcel. Please note: We currently do not offer an express shipping option.

How can I find out more information about a product?

If you can't find the information you need about a product, please don't hesitate to email us themeparksonlinestore@vrtp.com.au

Are all products that are in store available online?

Not all products that are available in Theme Parks stores are able to be purchased on the store. We will be constantly adding to our online range, so please be sure to check back soon.

Do you offer free delivery?

* New Store Offer: Free Standard Delivery on orders over $50*

Simply spend $50 or more in one transaction at shop.themeparks.com.au and receive standard shipping free for your order delivered to any street address in Australia. Offer begins 1 December 2021. Your eligible Standard delivery fee will be automatically waived at checkout for orders over $50.This is subject to change without notice. VRTP reserves the right to adjust or retract this offer at its discretion.

Delivery Times

Please note that delivery times are estimates only, delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver.

Orders placed on Friday after 10am, weekends and public holidays will be shipped on the next business day.

Can I add other items with my Mystery bundle?

Absolutely, we will ship all your items out together. Please note gift wrapping will not apply to any mystery bundles.