Shipping

We are shipping our products with HeapsGood packaging - compostable packaging with zero plastic. Putting the planet and our animals first.

We will be dispatching orders Monday and Thursday afternoons. During busy periods this processing time may be extended. You will receive an email update once your order has been dispatched.

* New Store Offer: Free Standard Delivery on orders over $100*

Simply spend $100 or more in one transaction at shop.themeparks.com.au and receive standard shipping free for your order delivered to any street address in Australia. Offer begins 1 February 2022. Your eligible Standard delivery fee will be automatically waived at checkout for orders over $100 This is subject to change without notice. VRTP reserves the right to adjust or retract this offer at its discretion. One discount per cart.

Please note that delivery times are estimates only, delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver.

Orders placed on Friday after 12 noon, weekends and public holidays will be shipped on the next business day.

Returns

We're sorry to hear that you've received an incorrect or faulty product. Please contact us themeparksonlinestore@vrtp.com.au straight away with your order number and further details about the issue and we will investigate this for you.

You may return your items within 30 days of purchase, provided that the item is in its original condition and you have proof of purchase.

Product Information

If you can't find the information you need about a product, please don't hesitate to email us themeparksonlinestore@vrtp.com.a

Not all products that are available in Theme Parks stores are able to be purchased on the store. We will be constantly adding to our online range, so please be sure to check back soon.

Discounts

Great news! You don't need to do anything. Simply add more than $100 worth of product to your cart and free standard shipping will be available for you to select as your shipping method. And don't worry, if you need your package shipped express* you can still select this in the same step.

*Extra charges apply.

Each order will only enable you to add one discount code at a time. You will not be able to stack your discounts. Simply select the discount you want to use and ensure you have applied at the cart.

This includes but not limited to, '2 FOR' deals, free shipping promos, & welcome discounts.